Our balms maintain a naturally soft solid state at room temperature and are ready to melt like butter on contact with your warm skin. Please store below 30ºC to maintain its beautiful creamy texture. 

We formulate our balms with pure, raw, natural ingredients. We do not include any synthetic stabilisers in these products. They are delicate and natural and susceptible to melting in transit on very hot days. We do our best to mitigate this problem of Summer Shipping by packing all our orders in boxes packed with insulation. We also package our balms in insulating aluminium and glass-lined jars with twist lids to help prevent leakage if melting occurs. Rest assured that melting for short periods won't damage or affect the shelf life of your product. 

Here's the most important thing you can do to protect your balm after you receive it:

In hot weather, refrigerate your balm BEFORE OPENING! We know it takes a superhuman effort not to open the jar and smell it immediately, but please be patient and wait! If you open the jar to check if it's melted you'll risk spilling your precious balm.